Crews have made good progress today, driving total outage numbers down to 1,700.  We know our members without power are frustrated, we are too. But we will not stop until we have everyone on. 

Throughout the duration of this outage, crews have discovered additional issues, bringing our broken pole count up to 28.  

Several have asked why restoration is taking so long. Unfortunately, we are still finding broken poles and damaged lines. Why didn’t we find them on the first day? We provide power to parts of 11 counties by maintaining more than 3,700 miles of lines and literally tens of thousands of poles. While we have predictive equipment on our grid, we still must drive (or even walk) miles at a time, looking for damage. As we have shared before, power restoration is very labor-intensive.  

This phase of our restoration is the most tedious process of storm recovery. While our number of members without power has been reduced, we still have 125 different outage locations.  

Some members may be wondering why a neighbor has power while they do not. This can occur for several reasons. Your home may be served by a different substation, line, or transformer. Damage may also exist at your service line or service connection point. Members should also check their panel box to ensure no circuit breakers have tripped. For those without power, please look at your weather head/service connection. Any damage will need to be repaired before we can safely reconnect your power. This link will provide additional information. Who Owns What Equipment? 

We have had members frustrated that a crew was assigned to their outage, only to be unassigned later. The crew assigned symbol indicates that a crew has been assigned to an outage. In large-scale outage situations, such as this, that may mean that a crew has been assigned to assess the damage at a particular outage OR it may mean that a crew has been assigned to make repairs and restore service. For more information about each section of our Outage Viewer, here. Due to the complexity of the restoration and the number of crews involved, we are unable to provide exact crew locations or future dispatch details. 

We have received questions from members who are seeing daily usage readings despite being without power. Our metering system estimates daily usage based on historical data when a meter does not communicate. Once power is restored and communication is re-established, the meter will reset to reflect actual usage.   

We also want to take a moment to extend our thanks to our members and community partners. 

We specifically want to thank Henry Royse, Glasgow Mayor and Barren County Judge Executive, Jamie Bewley Byrd for their diligence in helping us clear roadways and set up roadblocks so our crews can work safely. 

In addition, we want to say a special thank you to Botts Table and Board, Between the Buns, and Danny and Teresa Bishop for keeping our folks fed during this time. 

Our crews are out and ready to make progress! Hang with us members. We promise not to let up until the outage map is clear.