Farmers RECC COVID-19 Response
Tuesday, March 31, 2020
Governor Beshear has signed an executive order limiting out-of-state travel, with a few exceptions. Please read the article linked here for more information.
Friday, March 27, 2020
We understand that our members may have questions or concerns about bill payment, disconnects and other business functions during the COVID-19 pandemic. Please read our Frequently Asked Questions and if you have any additional questions or concerns, please call us at 270-651-2191.
Tuesday, March 24, 2020
We are currently not disconnecting service to members for non-payment or low funds and are suspending new late fees for a limited time. While this is not normal procedure, we are sensitive to the well-being of all of our members. Though disconnects may not occur, it remains the responsibility of each account holder to pay as they can, which will help avoid a larger balance in the future. Bills will continue to be sent as usual.
Local Community Action agencies still have LIHEAP funds available until March 31st. Please feel free to contact them to see if you qualify for assistance and to get more information on how to apply.
Barren County: 270-651-8171
Hart County: 270-524-0224
Metcalfe County: 270-432-4006
Friday, March 20, 2020
To better accommodate our members' changing needs and schedules during this time, Farmers RECC will be keeping our drive thru open from 7:30AM to 6:30PM each business day, beginning on Monday, March 23. Our lobbies remain closed. Our employees remain committed to serving our members!
Tuesday, March 17, 2020:
With the uncertainty created by the coronavirus pandemic, we know that the people we serve are facing many concerns. Farmers RECC is dedicated to doing what we can to live up to the trust that our members place in us to bring them safe, affordable and reliable power.
As a cooperative, we have a responsibility to do what is in the best interest of all of our members. We will be closing our lobbies, beginning on Wednesday, March 18, 2020 to help limit the direct exposure of our employees and members. Our goal is to decrease the likelihood of illness and resulting work disruptions so that we can continue to provide our members continuity of service. Members are still able to pay bills and conduct all other necessary business through our mobile app, our website, by phone or the night deposit. Anyone with questions regarding any of these options can call 270-651-2191. We ask that anyone who can do business by phone to please do so in order to keep drive-thru times down.
In addition, we are suspending disconnection of service to members for non-payment or low funds for a temporary period. While this is not normal procedure, we are sensitive to the well-being of all our members. Late payment and disconnect notices will not be sent at this time, however, this does not remove members' responsibility to pay their bills. We encourage any member who is facing financial difficulty during this time to call us.
As we move through this challenging time together, Farmers RECC is dedicated to finding the best solutions for our membership and our communities.
For existing members requesting new services with an existing Farmers RECC membership, please contact us at 270-651-2191 ext 1871 or via email at <firstname.lastname@example.org>.